July – COVID-19 procedures
- 27 May 2020
We’re thrilled to share the changes announced for the month of June! We’ll be able to gradually open again and we invite you to read this message carefully so you don’t miss any information!
First and foremost, we want to thank our clients for their patience and understanding during these difficult times: we are incredibly grateful! ❤Even though our team has been reduced, rest assured that we are working tirelessly to resume our normal operations in a way that is safe for both our clients and our employees. THANK YOU from the bottom of our hearts!
Schedule for June: open Monday to Friday from 9 a.m. to 5 p.m., closed on weekends
– We will continue to prioritize emergency situations and to provide care for patients with urgent needs whose treatments were postponed. All clients can call us to book an appointment at (819) 775-9958.
– For routine exams, annual shots, and nail trimming, we will be giving priority to clients whose appointments were cancelled or to those whose shots were due in March and April.
– We are also gradually resuming sterilizations, with a priority for patients whose surgeries were postponed. You can call us now to get an appointment starting in mid-July. For clients with a coupon from the SPCA of Western Quebec, please bear in mind that the SPCA must call us to book an appointment. If they have not, you must call them at 819-770-7722.
– If your pet needs grooming, you can call us now for an appointment on or after June 25.
– For antiparasitic treatments (heartworms, ticks, fleas, mites, etc.) or if your pet needs a blood test, please contact us starting on June 1 for an appointment. For other patients who do not require a blood test this year, you can call us now. For food and treats, please use our online boutique instead of calling. This will help us make sure our phone lines remain open. You can pick up your order at the shop or choose home delivery.
– Access to the inside of the hospital and the shop is now opened for clients. If you have an appointment, wearing a mask is compulsory!